![PDF] The IKEA experience : a case study on how different factors in the retail environment affect customer experience | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/4b363ebbebf25864fc3449d9d4b88ca2b8f357b4/12-Figure2-1.png "PDF] The IKEA experience : a case study on how different factors in the retail environment affect customer experience | Semantic Scholar")
PDF] The IKEA experience : a case study on how different factors in the retail environment affect customer experience | Semantic Scholar
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