Book review: Service automation: robots and the future ofwork by Leslie P. Willcocks and Mary C. Lacity - LSE Research Online
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PDF) Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
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Frontiers | Debating the Future of Work: The Perception and Reaction of the Spanish Workforce to Digitization and Automation Technologies | Psychology
Service Automation - Robots and The Future of Work (Slides) (20160509-Robots-Presentation-Upload-Version) | PDF | Automation | Economies
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